frequently asked Questions
Under the FAQ you will find some of the frequently asked questions,
If you cannot find an answer to your question here, simply contact us directly at firstname.lastname@example.org and we will answer your question as soon as possible!
What payment methods are available to me?
You can choose from the following payment methods: Visa, MasterCard, PayPal, Klarna invoice, instant transfer, iDeal, eps transfer, Bancontact & prepayment.
Is shipping free?
Shipping is free for all orders over €35. A shipping fee of €4.99 applies to orders with a total value of less than €35.
How can I return an item from my order?
Please contact our customer service at email@example.com and provide the following information: order number, the item to be returned, reason for return. You will then receive a free return label by email. Please print this out and stick it on the original package. You can drop off the package at your nearest DHL post office. The return period is 14 days from delivery.
How do I rate a product?
Please select the product you would like to rate under the "All products" tab. Then click on the button "Reviews" and "Write a review". You can now enter all the relevant data for the rating along with the star rating and rate the product by clicking on the "Submit rating" button.
Is it possible to add my discount code later?
Of course, we can subsequently enter your personal discount code when you place your order. Please contact our customer service at firstname.lastname@example.org and state your order number.
I accidentally selected the wrong product during the ordering process
Of course, we can subsequently adjust your order to replace the wrong item with another item. To do this, please contact our customer service at email@example.com and state your order number and the product that is to be exchanged or removed.